ARTIFICIAL INTELLIGENCE AND ORGANIZATIONAL TRANSFORMATION IN THE PUBLIC SECTOR: A CRITICAL REFLECTION
DOI:
https://doi.org/10.37135/kai.03.17.08Keywords:
technological innovation, administrative reform, public services, information technology and governanceAbstract
Artificial Intelligence (AI) has become a key tool for the transformation of public administration, particularly in processes such as automation, citizen services, and data-driven decision-making. Its implementation goes beyond administrative efficiency, as it also impacts organizational dynamics and governance mechanisms. This article critically analyzes the role of AI in public institutions through an interpretative review of recent research. The analysis reveals a predominance of a technocratic approach and ethical challenges related to transparency, algorithmic bias, and the protection of rights. A gap is identified between technological expectations and institutional capacities to implement these tools responsibly.
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