PERCEPTION OF THE PEOPLE FROM QUITO IN FRONT OF WAITING LINES. ADMINISTRATION STUDIES

Authors

  • Luis Alberto Dávila Toro Universidad Central del Ecuador
  • Jaime Gustavo Lastra Vélez Universidad Tecnológica Equinoccial

DOI:

https://doi.org/10.37135/kai.003.07

Keywords:

Perception, queuing theory, organizations, citizen of Quito, models

Abstract

This article is oriented to know the preferences and perceptions in queuing systems of the citizens of Quito. Waiting is not a pleasant experience, and to diminish its effects, it is necessary to incur expenses that companies are often unable to assume. In this regard, many authors believe that it is possible to decrease the perception of waiting without incurring higher expenses. Knowing the perceptions of the Quito people in this regard, would allow to apply with greater logic any type of model tending to improve the performance of the model of waiting lines in an organization. For this purpose, a survey was conducted on the perception of waiting for the citizens of Quito, studying aspects such as the appreciation of waiting or maximum waiting rates.

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Published

2018-07-20

Issue

Vol. 1 No. 1 (2018): Kairós, Revista de Ciencias Económicas, Jurídicas y Administrativas

Section

Articles

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How to Cite

PERCEPTION OF THE PEOPLE FROM QUITO IN FRONT OF WAITING LINES. ADMINISTRATION STUDIES. (2018). Kairos: Journal of Economy, Law and Administrative Sciences, 1(1), 82-88. https://doi.org/10.37135/kai.003.07